DHL Survey Uncovers Priorities of US Ecommerce Players as Peak Season Approaches
DHL eCommerce recently conducted a survey involving 300 U.S.-based B2B (business-to-business) and B2C (business-to-consumer) online merchants. The findings of that survey uncovered what those entities are giving priority to in their bid to satisfy the expectations of consumers as this year’s peak shopping season draws close. The findings contained in the report show that the retailers plan to mainly leverage three strategies during the upcoming peak season. These are offering free deliveries as well as free returns; using AI to make personalized product recommendations; and, shipping the bulk of orders received domestically. The report revealed a number of other key…